Delivery

Kollektiv delivers to any address globally.

We aim to deliver within 14 working days, excluding weekends and public holidays, to any address within the European Union. Delivery times outside of the EU can vary.

Delivery costs vary depending on the item ordered and are made clear at checkout.*

 A flat postage and packaging rate of £5.50 is charged on all orders, with additional costs per product depending on their Shipping Category:

  • Category C products – £5.50 flat rate + £1

  • Category B products – £5.50 flat rate + £2

  • Category A products – £5.50 flat rate + £4

“For example, if you order a sweatshirt (category A) and some socks (category C), your postage and packaging cost will come to £10.50 (£5.50+£4+£1).

*As our service involves international shipping, please be aware that in some rare cases import taxes may be applied by a country’s customs. In the unlikely case that you are charged for these, please make us aware of this as soon as possible as we may be willing to contribute towards the costs.

Returns and Refunds

In the unlikely event you are dissatisfied with our service, please contact us as soon as possible to arrange returns and refunds.

We offer refunds only in the case of damaged or incorrect goods.

We refund the cost of the item only, and not postage and packaging.

Email us at [email protected] to arrange a return and refund.

Exchanges

In cases where the customer wishes to exchange the item for another size, we are happy to arrange this with them. However, all costs of return and delivery of  the goods must be paid by the customer.

You can read our full Terms and Conditions and Privacy Policy here.

For any additional questions, feel free to email us or get in contact via social media!

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